Terms of service / Terma perkhidmatan

1. Who we are and what these terms cover

These terms are between ALLWEEK TECHNOLOGIES (Registration No. 202603299649 (KT0624921-D)), Kuala Lumpur, Malaysia ("we"), and the clinic that orders Friday ("you"). They cover Friday Managed: a WhatsApp assistant that we set up and run for your clinic. Before you pay we send a written order summary; that summary and these terms make up our agreement.

2. What we provide

• Setup: we collect your prices, hours, services and logo, build your replies in English and BM, set up booking rules, reminders and your invoice design, connect your WhatsApp number and Telegram, and run test chats.
• A supervised first week, in which our team reads every reply and fixes it.
• After that: replies to patients, bookings, reminders, quotes, invoices, receipts, reading bank-in slips and payment follow-up, with approvals and a daily summary on Telegram.
• Changes to your prices and hours when you ask us.
• Each month: 1,500 customer messages answered by AI and 200 bank-in slips read. If you need more, we tell you first and charge for more only with your OK.

3. What Friday does not do

• Friday does not give medical advice and does not answer medical questions. It passes them to your clinic. Clinical decisions are always yours.
• Friday does not send invoices or payment reminders without your approval.
• We do not promise any number of bookings, patients, payments or revenue, or a particular reply time.

4. Your part

• Give us correct prices, hours and service details, and tell us when they change.
• Get your patients' consent as the Personal Data Protection Act 2010 requires. Your clinic is the data controller; see the Patient data statement.
• Reply to medical questions, hand-overs and approvals that Friday sends you.
• Follow Meta's WhatsApp Business rules, and do not use Friday to send messages people did not ask for.
• Keep your sign-in details private.

5. Prices and payment

• RM399 a month + RM800 setup once, or RM3,990 a year with setup free. The founding price for the first 10 clinics is RM299 a month + RM400 setup, locked for 12 months. SST is not charged: ALLWEEK TECHNOLOGIES is not registered for SST.
• The setup fee is paid at the start. The monthly fee starts after the supervised first week and is billed monthly in advance.
• Meta's WhatsApp message fees are passed on at cost and shown as their own line on your bill.
• Payment: A secure online payment link (card or FPX online banking), sent after your written order summary..
• We tell you at least 30 days before any price change. Founding prices do not change during their 12 months.

6. Cancelling

There is no contract on the monthly plan. You can cancel any month; see Refunds and cancellation. Before you leave you can download your customer list. Deletion of your data is set out in Data deletion.

7. Meta and other services

Friday uses Meta's WhatsApp Business Platform and Telegram. Their approval times, rules, fees and outages are outside our control. If Meta limits or blocks a number, we will help you, but we are not responsible for Meta's decisions.

8. Availability

We work to keep Friday running at all times, but we cannot promise it will never be interrupted. We will tell you about planned work and about any outage that affects your clinic.

9. Responsibility

We are responsible for providing the service with reasonable care and skill. To the extent the law allows, our total responsibility to you in any 12 months is limited to the fees you paid us in that period, and we are not responsible for indirect loss such as lost profit. Nothing in these terms removes rights that the law does not allow to be removed.

10. Ending the service

We may suspend or end the service if fees are unpaid after a reminder, if Friday is used to break the law or Meta's rules, or if we stop offering Friday; in the last case we give you at least 30 days' notice and refund any fees paid for time after the end.

11. Changes to these terms

We will tell you at least 30 days before a change that affects you. If you do not agree, you can cancel before it takes effect.

12. Law

These terms are governed by the laws of Malaysia.

13. Contact

hello@allweek.com.my · +60 19-300 0709 · Kuala Lumpur, Malaysia

Ringkasan (Bahasa Melayu)

• Terma ini antara ALLWEEK TECHNOLOGIES (No. Pendaftaran 202603299649 (KT0624921-D)) dan klinik yang melanggan Friday Terurus.
• Kami menyediakan, menjalankan dan menyelia Friday untuk klinik anda, termasuk minggu pertama yang diselia.
• Friday tidak memberi nasihat perubatan dan tidak menjawab soalan perubatan. Soalan itu dihantar kepada klinik anda.
• Kami tidak menjanjikan bilangan tempahan, pesakit, bayaran atau pendapatan.
• Harga: RM399 sebulan + RM800 persediaan sekali sahaja, atau RM3,990 setahun tanpa yuran persediaan. 10 klinik pertama: RM299 sebulan + RM400 persediaan, dikunci selama 12 bulan. Caj Meta pada kos sebenar. SST tidak dikenakan: ALLWEEK TECHNOLOGIES tidak berdaftar untuk SST.
• Yuran persediaan dibayar pada permulaan. Yuran bulanan bermula selepas minggu pertama yang diselia.
• Tiada kontrak untuk pelan bulanan. Lihat Bayaran balik dan pembatalan.
• Terma ini tertakluk kepada undang-undang Malaysia.

Versi penuh dalam Bahasa Melayu sedang disediakan.